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Analisis Kualitas Layanan dan Penerimaan Pengguna Dapodik SMK Surabaya dengan E-GovQual dan Technology Acceptance Model

Authors

  • Anies Ekawati Universitas Pembangunan Nasional Veteran Indonesia
  • Ani Dijah Rahajoe Universitas Pembangunan Nasional Veteran Indonesia
  • Faisal Muttaqin Universitas Pembangunan Nasional Veteran Indonesia
DOI 10.70211/sakalima.v3i3.717
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Abstract

Digital transformation has positioned Dapodik as a mandatory national education information system for school data management and policy implementation in Indonesia. Nevertheless, recurring concerns regarding access speed, synchronization, data validation, technical support, and usability indicate the need to evaluate both service quality and user acceptance. This study aimed to assess Dapodik services among vocational high school (SMK) operators in Surabaya by combining the E-GovQual and Technology Acceptance Model (TAM) perspectives. A quantitative survey was conducted using a structured Likert-scale questionnaire administered to Dapodik operators and active users; 80 responses were obtained, with 77 complete cases entering the reliability analysis. The analysis comprised descriptive assessment, Pearson correlation-based validity testing, Cronbach’s alpha reliability testing, and gap-oriented evaluation of E-GovQual and TAM indicators. The findings show that Dapodik was generally perceived positively, particularly for privacy and security (92%), actual system use (93%), behavioral intention (91%), perceived usefulness (90%), trust (90%), and ease of use (89%). The principal weakness concerned search and access performance, reflected in the lower perceived ease-of-use/efficiency score (78%). The instrument demonstrated high internal consistency (Cronbach’s alpha = 0.892), while item correlations were positive and statistically significant. The study indicates that integrating service-quality and technology-acceptance perspectives provides a practical diagnostic framework for mandatory educational information systems. The findings imply that server performance, search functionality, synchronization, user support, interface clarity, and account security should be prioritized to strengthen the effectiveness and sustainability of Dapodik-based educational data management.

Keywords

Dapodik E-GovQual Educational Information System Service Quality Technology Acceptance Model

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Published

2026-09-10

Issue

Vol. 3 No. 3 (2026): July-September | SAKALIMA: Pilar Pemberdayaan Masyarakat Pendidikan

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